Guests may check-in between the hours of 14.30 – 23.00 on the day of arrival. Late check ins will entitle the hotel to charge £15 per hour for our staff to work late and wait for guests. Whether or not the staff can wait is entirely at their discretion and must be arranged over the phone or by email before check in.
Check out is before 11.00 on the day of departure.
Upon arrival guests must provide a £50 damage deposit per room. This can either be paid by cash (this will be returned on the morning of your check-out after our staff have checked the room.)or by a pre-authorisation on your card. This will automatically be credited back to your account in roughly 4 working days if no damages occur.
The Hotel reserves the right to refuse a guest entry and accommodation if, on arrival, management reasonably considers that the guest is under the influence of drink or drugs, is unsuitably dressed or is behaving in a threatening, abusive or otherwise unacceptable manner. The Hotel reserves the right to require a guest to leave if he/she is causing a disturbance, annoying other guests or Hotel staff or is behaving in an unacceptable manner. Guests shall comply with all reasonable rules and procedures in effect at the Hotel, including but not limited to health and safety and security procedures and statutory requirements as to registration. Guests are allowed guide dogs only.
SMOKING IS STRICTLY PROHIBITED WITHIN THE HOTEL BEDROOMS AND COMMUNAL AREAS. ANY BREACH OF THIS POLICY WILL AUTOMATICALLY RESULT IN A £100 MINIMUM CHARGE BEING MADE (IN RESPECT OF CLEANING ETC) FROM THE CREDIT OR DEBIT CARD SUPPLIED BY THE GUEST AS SECURITY WHEN THE BOOKING IS MADE.
For no-show, guests will be charged to the credit or debit card given at the time of booking for the total cost of your reservation.
Charges will be at the Hotel’s current room rates which are available on request. Guests must pay for their rooms upon arrival if the payment has not already been taken beforehand.
Guests may book in advance or on arrival. Rooms are subject to availability and the Hotel reserves the right to refuse any booking.
Full payment is taken on arrival for the whole stay. The hotel reserves the right to take payment from all cards prior to arrival. If we are unable to take payment from the card for any reason we may contact you for alternative card details. Your booking is secured by your credit card details and payment. This then constitutes a contract between you and Southsea Rocks Hotel. Direct bookings over the phone or from our website are non-refundable and we will take payment upon receiving your booking to reserve your room.
Reservations comprising of 3 or more rooms are deemed to be Group Bookings and as such are required to pay up to a 50% non-refundable deposit at the time of booking with the full balance payable 7 days prior to the date of arrival. This will also be non-refundable. The hotel may decide to give a refund depending on the circumstances.
Guests must report any loss of or damage to their property immediately on discovery to the Hotel’s Reception or other appropriate staff members, and shall make themselves available to assist with any reports made by the hotel to the police.
Guests shall not enter areas of the hotel which are indicated as being closed to the public. The Hotel shall not be Responsible for death, personal injury or loss or damage to property suffered by a guest in such areas. The Hotel shall not be liable to a guest for any loss or damage to property caused by the misconduct or negligence of a guest or an act of god, or where the guest remains in exclusive charge of the property concerned. The hotel takes no liability for any other loss of or damage to a guest’s property. The hotel shall not be liable for any failure or delay in performing any of its obligations under this agreement if the failure or delay was due to any cause beyond its reasonable control, including (without limitation) war or threat of war, civil or political action or disturbance, riot, natural disaster, fire, epidemic, bad weather, terrorist activity (threatened or actual), military activity, governmental or regulatory action, industrial dispute, act of god, failure of power or machinery, failure of or interruption in externally provided services and utilities, leaks or damages and all similar events outside the hotel’s control. For the avoidance of doubt, the hotel does not exclude its liability for death or personal injury caused by the hotel’s negligence. The hotel is not liable for any loss or damage caused to a guest’s vehicle. Guests will be liable for any loss, damage or personal injury they may cause at the hotel and the Hotel may claim such sums from Debit or Credit Card details supplied at the time of booking or arrival. We are a small hotel, so we ask kindly that you respect the other guests that are staying in the hotel .Please note that if on any occasion you are asked more than once to keep noise levels down, the hotel staff have the right to ask you to leave the premises and £50 may be charged to your card. We thank you kindly for your co-operation. For any guests wishing to leave early, the rest of the stay will still be charged as per the cancellation policy and no refund will be offered.
We kindly ask for our guest to only use the beds that have been payed for. Please use just one bed per person registered for the room.
A £10 charge will be applied for extra beds used.
Our towels are warm and fluffy, however, please do not remove them as they are microchipped and you will be charged accordingly.
These conditions shall be governed by English law and you agree to submit to the jurisdiction of the English courts.
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